Upon placement of an order and receipt of that order by Go Dash Dot, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Orders are processed within one business day of receipt.
For any questions regarding orders, please contact email@example.com. We will always make our best efforts to accommodate requests for expedited processing.
"FREE SHIPPING" and "FREE GROUND SHIPPING" are only available to US addresses. This method usually takes 5-7 days to arrive, but we do not guarantee any delivery by a specific date. If you'd like your purchase quicker, select a 2-day or 1-day shipping option during checkout at an additional cost. We can ship to PO Boxes as well as APO/FPO addresses through USPS shipping.
We ship to the shipping address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned to Go Dash Dot as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation.
International shipping outside the USA is available, however the customer is responsible for the additional shipping costs, as well as any customs, duties, tariffs or other fees imposed by the country of their address.
We strive to process orders in a prompt manner. Please note, however, that any delivery dates or timing provided on the Website represent our estimate of the expected delivery date. We will not be responsible or liable for any late deliveries. We use reputable third-party carriers (e.g., The United States Postal Service, Federal Express, United Parcel Service) to deliver your order and are not liable for delivery problems caused by these providers. We make no guarantee about time in transit of any shipping method. In the event an order is not received by the estimated delivery date or arrives damaged, you should email firstname.lastname@example.org. Please include your order number in any email that you send to us so that we can quickly track your order and respond to your inquiry.
If products that you order from the Website contain any defects at the time of delivery to you or the Recipient, you may return such products for a refund by contacting Dash Dot at email@example.com within 7 days of the delivery date of such products. Please include your order number and a photo of the damage. Upon receipt of an email from you reporting defective merchandise within 7 days of the delivery date, we will respond to you and provide you with a Return Merchandise Authorization Number (RMA) and with instructions for how you can return the defective merchandise to us.
We will only accept returns that indicate the RMA number, and which otherwise comply with these instructions and with any other instructions that we may provide to you by email or otherwise. If, after we receive and inspect your returned merchandise, we determine that the merchandise is defective, we will issue a full refund to you.
Please note that we will not issue any refund if you fail to notify us of the defect within 7 days of the delivery date in accordance with the instructions contained herein and with any other instructions we provide to you in connection with your order or if you fail to return the defective merchandise to us in accordance with the instructions we provide to you.
Your sole remedy for receipt of defective merchandise is a refund of the purchase price. We will issue such refund as soon as reasonably practicable for returns made in accordance with these terms. Shipping costs are never refundable. In no case will Go Dash Dot be liable to you or any other party for loss of business or profits; incidental or consequential damages; or costs in excess of billing for specific merchandise ordered, whether as a result of errors, mistakes or failure by Go Dash Dot to perform services, to provide ordered products, or otherwise. See Section 10 below for additional limitations on Dash Dot’s liability in connection with the Website and products ordered through the Website.
We reserve the right, in our sole discretion, to refuse to accept any order or to terminate any order prior to completion at any time and for any reason. You agree that we shall have no liability of any kind to you or to any third party arising from such refusal or termination other than to refund any money paid by you for such terminated order.
If you wish to return any product ordered from the Website that does not contain any defects, you may return such products for a refund by contacting Dash Dot at firstname.lastname@example.org within 7 days following the delivery date of such products. Please include your order number in the email. Upon receipt of an email from you requesting a return of merchandise within 7 days of the delivery date, we will respond to you by email and provide you with a Return Merchandise Authorization Number (RMA) and instructions for how you can return the merchandise to us. You have 30 days from delivery date to postmark your items for return.
You are responsible for shipping any returned merchandise to us and you agree to bear shipping and handling charges and all risk of loss for the return product during shipment. You agree to use only reputable carriers capable of providing proof of delivery for the shipment. We will only accept returns that indicate the RMA number, and which otherwise comply with these instructions and with any other instructions that we may provide to you by email or otherwise.
Returns can take up to one week to process, once we receive your package. Depending on your method of payment, the credit should appear within 2 billing cycles.
No refunds will be provided for shipping and handling costs.
Any returns that fails to meet the instructions provided to you, with an RMA #, and are postmarked more than 30 days from the delivery date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.
To make a return or exchange, please follow the steps below:
1. Send an email to email@example.com with your order number and the item(s) you wish to return or exchange. We must receive this email within seven (7) days of original order's arrival in order to accept the return.
2. Please send back the merchandise to the below address with the Return Merchandise Authorization number (RMA) and email tracking number to firstname.lastname@example.org. For exchange items, any applicable tax and shipping charges will apply.
Return & Exchange Address:
Go Dash Dot: Returns Processing
36 Sage Terrace
Scarsdale, NY 10583
Merchandise purchased on sale:
Merchandise bought on sale cannot be combined with other discount offers. No returns on items purchased on sale.
Please feel free to also contact us at email@example.com if you have any further questions about returns. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible